Effective Date: August 1, 2025
At diabacore.com, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your data when you visit or use our website. By using our website, you agree to the practices described here.
1. GDPR Compliance
We comply with the EU General Data Protection Regulation (GDPR). We ensure:
- Third-party partners are GDPR-compliant.
- Data can be located and deleted upon request.
- Information is used only as described in this policy.
- Users are notified of policy changes.
- We have a dedicated Data Protection Officer for inquiries and deletion requests.
2. Information We Collect
a) Personal Data – Information that can identify you, such as name, email, phone number, address, and IP address. Collected when you:
- Submit contact forms
- Use chat or support services
- Post in forums
b) General Information – Anonymous data like browser type, device ID, IP address, ISP, and referral URL. Collected via cookies and analytics tools (Google Analytics, Hotjar, etc.) to improve your experience.
3. How We Use & Share Information
- Service Providers: Amazon Web Services, ZenDesk, Google Analytics, Hotjar for hosting, support, and analytics.
- Legal Requirements: We may share information if required by law.
- Business Transfers: Personal data may be included in asset transfers, mergers, or acquisitions.
- Protection of Rights: We may disclose information to safeguard our rights, property, or safety.
We do not share Personal Data for marketing without consent.
4. Data Security
We use technical and organizational measures to protect your information but cannot guarantee 100% security. Limit access to shared computers and always log out after sessions.
5. Data Retention
We retain personal and general information as long as needed for business or legal purposes. Users can request deletion or anonymization.
6. Your Rights
- All Users: Opt out of marketing emails, request data deletion, or restrict sharing with third parties.
- EU Citizens: Exercise GDPR rights, including data access, correction, or deletion.
- California Residents: Request information about data shared for direct marketing under CalOPPA.
Requests are processed free of charge and usually within 30 days.
7. Tracking & Cookies
We use cookies and tracking tools to improve your experience. Do-Not-Track requests are honored when possible.
8. Children
Our website is for users 18 and older. We do not knowingly collect data from children under 18.
9. Policy Updates
We may update this Privacy Policy at any time. Changes will be posted on our website. Continued use after updates constitutes acceptance.
Need Help with Your Diabacore Order?
If you have questions about your order, shipping, or refunds, our Diabacore support team is ready to help.
📧 Email Support:
support@diabacore.com
We respond within 24 hours.
✅ 60-Day Money-Back Guarantee
Every Diabacore order is protected by a 100% refund policy within 60 days. If you’re not satisfied, simply return the product and receive a full refund. Refunds are processed within 3–5 business days after we receive your return.
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